Refund Policy

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• Product is damaged or defective
• You received the wrong item
• Item is unused and in original condition

Requests must be made within 7 days of delivery.

2. Non-Refundable Situations

• Change of mind after purchase
• Minor color variations due to screen differences
• Normal wear and tear
• Customized or personalized products

3. Return Process

To initiate a return:

• Email us at loxburg99@gmail.com
• Provide your order number
• Share clear product photos
• Mention the reason for return

Once approved, we will guide you through the return process.

4. Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• We recommend using a trackable courier service

5. Refund Method

• Processed within 5–10 business days
• Refund issued to original payment method OR store credit

6. International Orders

We ship to EU, Non-EU countries, USA, UAE, KSA, Canada, and Pakistan.

• Refunds follow the same policy conditions
• Custom duties & taxes are non-refundable

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Still need help? Email us